Information

ORDERING INFORMATION

Call (509) 308-7362 or email LuAnnOstergaard@gmail.com to order.

The information below describes the standard way of handling orders. If you have specific needs or requests, please contact us and we will accommodate you!

What You Can Purchase:

Giclee Prints on Paper: High quality giclee is printed in the studio using archival pigment inks on acid free cotton fiber paper to maximize longevity. 2" white border on all sides.

Option For Prints on Paper: Print surface can be hand textured with a protective clear acrylic gel medium - this allows the print to framed with or without glass and adds UV protection. Signed on the print surface with paint. 2" white border on all sides. Please specify if you want this option.

Giclee Prints On Canvas : Archival pigment prints on canvas. Please factor an additional 3" on each side for gallery wrap and stretching by your framer. Shipped rolled in a tube and ready to stretch. Stretcher bars not included. Please add an additional 10% to the purchase price for canvas.

Option Print on Canvas: Print surface of the canvas can be hand textured with a protective clear acrylic gel medium for the look of brushstrokes and UV protection.  Signed on the print surface with paint. Please specify if you want this option.

Box Mounted Pieces: The archival pigment print is mounted to a custom artistically hand crafted cradle frame box mount. The print surface is hand textured with clear acrylic gel medium for a brushstroke finish and UV protection. Signed on the front with paint. An information certificate is attached to the back. Hanging hardware is attached and the piece is ready to hang.

Print Sizes: Print sizes are located on each individual product page. Canvas prints can only be created up to a 38" x 38" size due to the size of our printer.

Custom Sizes: Custom sizes differing from the above may be possible but could entail some cropping of the image to achieve the desired proportion. The cost of a custom size is priced at the cost of the size of the paper on which the image is printed. Please ask for a quote.

Diptych, Triptych and 4 Panel Sizes: Every piece of my work can be divided into two panel, three panel and four panel pieces to fit your desired space. An example   of how a piece will look divided into panels can be created using Photoshop and emailed to you.

Box Mounted Multi-Panel Pieces: All pieces can be box mounted. The archival pigment print is mounted to a custom hand crafted cradle frame box mount. The print surface is hand textured with clear acrylic gel medium for a brushstroke finish and UV protection. Signed on the front with paint. An information certificate is attached to the back. Hanging hardware is attached and the piece is ready to hang.

Pricing: Please call or email for a PDF price sheet. Trade pricing is available to professional re-sellers.

Making Your Selection:  If you have any questions before ordering, just click on 'Contact Us'  and send your message. We will get back to you as soon as possible.

Payment, Shipping, Receiving Your Purchase:

Payment: You may pay for your purchase by Credit Card or PayPal.

Confirmation: When we receive your order, you will be sent an order receipt email. Once we have a chance to review your order, we will send you an order confirmation by email responding specifically to requests you may have made, or adjustments to costs because of shipping or framing preferences.

Shipping: Domestic shipping is free. All other shipping costs will be calculated when you place your order.

Receiving Your Purchase: Please be sure to open your package carefully and inspect the contents thoroughly. If you have ordered a loose print that arrives rolled in a tube, we would recommend that the print be unrolled and handled by a professional framer since loose prints can be easily crinkled or damaged if not handled properly. If there has been any error or damage that needs to be reported, notify us immediately. Retain all of the packing materials — this is critical for proper reimbursement from the freight carrier.


Returns & Exchanges:
All returns and exchanges must be received by us in resellable condition in the original packing materials or professionally packed and return shipped fully insured. If the returned item has incurred damage that is not the responsibility of the shipper, the cost of restoring the item to a sellable state will be deducted from the amount to be refunded or credited for exchange. Refunds will be paid in the manner of payment that was originally provided by you.

Custom pieces: All sales are final.

 

© 2018 LuAnn Ostergaard


All material shown on this website, unless otherwise stated, is the property of LuAnn Ostergaard, Kennewick, WA.